Unless otherwise noted at Checkout, a handling fee of $3.00 is included in each order (also covers packaging material) in the continental United States. Therefore the total shipping number shown in Checkout is the sum of the actual fee (from the carrier, usually USPS) plus this handling fee. Our standard carrier is USPS Priority in the USA and USPS International outside the USA.
Policy on return shipping: Customer assumes responsibility for shipping and handling costs, regardless of reason. Restated: Customer pays for return shipping and handling in all cases, including warranty returns.
Ken's Clock Clinic reserves the right to adjust shipping fees or carriers to accommodate order size. If an adjustment is necessary you will be notified prior to shipment. This especially applies to international orders, although we strive to provide and adhere to best estimate possible at time of order.
Important Note: Please allow standard 1-2 week delivery ARO unless otherwise noted in product description. Many products are built to order; all are handcrafted to assure impeccable quality. Timing products (such as the Model 1900S and 1900W series) require pre-shipment calibration and verification which requires time to validate quality performance.
Important Information and Warranty Terms
Prices are shown in U.S. Dollars (USD).
We make every attempt to provide information needed to choose the right product. We encourage you to contact us if in doubt. Restocking charge is 20% of product purchase price on most models. We do not pay return postage if you choose the wrong product. We no longer carry non-renewable batteries to avoid problems with returns.
If you change your mind and don't want the product, you will receive a store credit. We no longer issue refunds, for example, if you buy a set of batteries, the clock doesn't work, and you refuse our help on the movement. We are happy to exchange for another product with a 20% restocking fee and subject to our standard shipping policy.
We have terms on our generous warranty to avoid our generosity being exploited. We do NOT warranty product that has been disassembled, tampered with, modified, or abused. Our products are not hobby or experiment platforms and are not meant to be used for this purpose. You will pay replacement price if you modify or disassemble the product, damage it, then attempt to return it for warranty repair.
We strive to learn from any defective product. If a unit is modified or disassembled, this destroys the root cause traceability and an opportunity to improve product is lost.
There are some products (for example, the Model 1900-24V) which are non-returnable due to their low sales volume or custom nature. These are noted in the product description. Please contact us to verify application before purchase.
On-line purchases are processed securely. Credit card purchasing is available through this system. Please contact us if you wish to purchase via some other means.
Sales tax of 8.15% will be applied to residents of Colorado; or home office is based in Broomfield, CO.
What is covered by our 5 year warranty on Renewable Units:
- Internal battery holder
- Internal wiring and electronics, connectors (all products)
- Rechargeable Cell on 1900R units, subject to pro-rating.
The only products subject to pro-rating are the 1900R family rechargeables. With these, for every year from manufacture you will need to pay $10.00 plus return shipping to have it refurbished. The 1900R products are serialized for tracking purposes.
What is NOT covered by our 5 year warranty on Renewable Units:
- We do NOT cover the internal alkaline cells which are user replaceable.
- Any unit which has been tampered with or altered voids warranty.
- Return shipping is users responsibility.
- Products over 5 years old and any 1900R with a 1000 series serial number. If your 1900R with 1000 series serial number fails, we will happily refurbish it for $69.00 plus shipping. These units are now over 8 years from manufacture.
Summary - Model 1935 – 60W