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You are here: Home / Help / Shipping Policy

Shipping Policy

Important Note: Clock winders and synchronizers are built in batches once per month.  Please be prepared for a 3-4 week lead time on these. Timing products (such as the Model 1900S and 1900W series) require pre-shipment calibration and verification which requires time to validate quality performance (2 weeks).

Unless otherwise noted at Checkout, a handling fee of $5.00 is included in each order (also covers packaging material) in the continental United States. Therefore the total shipping number shown in Checkout is the sum of the actual fee (from the carrier, usually UPS) plus this handling fee. Our standard carrier is UPS 3-Day in the USA and UPS International outside the USA.

We try to maintain a policy of “no minimum order dollar amount,” but handling fees cannot be avoided. Imagine processing a $6.00 (including shipping) order. In today’ world, that’s just not feasible without losing money.

Policy on return shipping: Customer assumes responsibility for shipping and handling costs, regardless of reason. Restated: Customer pays for return shipping and handling in all cases, including warranty returns.

Ken’s Clock Clinic reserves the right to adjust shipping fees or carriers to accommodate order size. If an adjustment is necessary you will be notified prior to shipment. This especially applies to international orders, although we strive to provide and adhere to best estimate possible at time of order.

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